Student Billing Frequently Asked Questions 

1. How can I find out the amount due on my account?
2. Where do I send payments?
3. Can I pay my bill by credit card?
4. I just made a payment, but it is not on the bill.  Why hasn’t my payment been credited to my account?
5. When can I expect a new bill?  When are payments due?
6. I just made an e-payment, but it’s the wrong amount.  Can Harvard reverse or stop this payment?
7. My bank is not in the US; can I pay electronically?
8. How can I pay my student bill? 
9. Where can I find past bills/statements?
10. Must I pay my bill in full? Are there any other payment options?
11. What happens if my payment is returned unpaid by my bank?
12. What are Anticipated Financial Aid credits?
13. I have a credit balance. How do I get a refund?
14. Do I have to pay for the student health insurance or can I waive it? What about health fees?
15. What are the other fees on my student bill?
16. Whom can I contact if I have questions about my bill?
17. Where can I get a 1098T form?
18. Where can I get a 1042S form?

1. How can I find out the amount due on my account? 

Students can check a nearly live version (e-payments received before 4pm can be seen the following day) of their student billing account at www.termbill.harvard.edu by clicking on "View latest charges and payments on your account".

Authorized Payers can check the e-bill, keeping in mind that it only reflects transactions to the account made before the bill date of the Current Statement.  E-payments made after the bill date of the Current Statement can be reviewed by clicking “Payment History.”  These payments will be listed as credits on the e-bill that is issued on the next bill date.  The Student Receivables Office when provided with a Harvard ID can also confirm the amount due on a student account.  Contact us at 617-495-2739. 

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We encourage students and parents to pay electronically, but checks can also be sent to our office in Cambridge or our bank in Boston.  Please make the check payable to Harvard University and include your Harvard ID number.

Harvard University	Harvard University
Student Receivables	PO Box 414945
953 Holyoke Center	Boston, MA  02241-4945
1350 Massachusetts Ave
Cambridge, MA  02138

PRIORITY MAIL SHOULD BE SENT TO THE CAMBRIDGE ADDRESS ONLY!

A payment stub can be printed by double clicking the PDF icon (find the icon under “Account; Tuition and Fees” on the Current Statement) and when the document opens, print the bill. The payment stub is at the bottom of the bill.

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Harvard University does not accept credit card payments for student bills.

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The e-bill or Current Statement is a snapshot in time of the student account.  It does not reflect changes to the account that occur after the current bill date.  Any transactions to the account made after the current bill date will be reflected on the next month’s e-bill.  Payments made after the current bill date can also be reviewed by clicking “Payment History.”  Payments listed under Payment History that are not  yet reflected on the Current Statement will be listed on the e-bill on the next bill date.  The Student Receivables Office when provided with a Harvard ID can also confirm receipt of a payment.  Contact us at 617-495-2739.

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An email notification with a link to the bill will be sent to students and Authorized Payers according to the following schedule:

Bill Date	Payments Due
07/08/2009	08/03/2009
08/12/2009	"On Receipt"
09/09/2009	10/05/2009
10/07/2009	11/02/2009
11/04/2009	12/01/2009
12/09/2009	01/05/2010
02/03/2010	02/26/2010
03/03/2010	03/29/2010
03/31/2010	04/26/2010
04/28/2010	05/14/2010
06/02/2010	06/28/2010

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In general, e-payments can be reversed by calling the Student Receivables Office at 617-495-2739 before 4:30 on the same day that the payment was made.

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7. My bank is not in the US; can I pay electronically?

No, e-payments can only be processed through US bank accounts. 

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8. How can I pay my student bill?

E-Payments
E-payments are ACH payments made by clicking  “Make Payment” on the Current Statement and require entering the routing and account numbers of either a checking or savings account.  E-payments can only be made from accounts in US banks. 

Checks
Payments by check should be made payable to Harvard University and in US dollars.  Checks made payable in US dollars but drawn on foreign banks may be subject to bank fees.  We do not accept postdated checks.  Please reference the Harvard ID number on the check. Payments can be forwarded to either the Student Receivables Office in Cambridge or to our bank in Boston.  To print a bill stub to enclose with your check, click on the “PDF” symbol on your Current Statement (under “Account Tuition and Fees") and mail to one of the following addresses:

Harvard University	Harvard University
Student Receivables	PO Box 414945
953 Holyoke Center	Boston, MA  02241-4945
1350 Massachusetts Ave
Cambridge, MA  02138

                                              
Payments sent by express mail, with special handling orders, and/or correspondence must ALWAYS be sent to our address in Cambridge.

Wire Transfers
Payments sent by wire transfer should be forwarded to the following account.   Please include your HUID and the name of the sender on all wires. 
 

Bank Name:	Bank of America
Bank ABA#:	026009593
Bank Address:	100 Federal Street
	Boston, MA 02110
Bank Account Name:	President & Fellows of Harvard College SRO
Bank Account #:	942926-3103
Swift Code:	BOFAUS3N
Memo:	Student Receivables Office (617) 495-4187
Identifier:	Full name of student, student’s HUID# and sender’s name and address

Please note that though wires are subject to fees, neither Harvard University nor its bank charges for the receipt of wire transfers.  International wires are subject to a fee from an intermediary bank between the sending and the receiving banks.  Please check with your bank to determine what fees may apply to your wire transfer and be sure to adjust the amount of your transfer accordingly.

Harvard University does not accept credit card payments for student bills.

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From the e-bill, you can access previous bills by clicking on the drop down menu at “Select Action,” ( on the right of the Current Statement), then click on “Statement History.”

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Harvard University requires that tuition and fees be paid in full prior to registering each term unless you enroll in the Monthly Payment Plan.  The Monthly Payment Plan costs $35 per semester and allows you to register by paying your tuition and required fees in four monthly installments each semester.  (Note: Students enrolled in the Business School, the Postdoctoral Division of the School of Dental Medicine, the A.R.T. Institute, the Law School's LL.M., S.J.D. or Visiting Scholars Programs, or in the HSPH summer programs are NOT eligible to participate in this plan). Students who are negligent in making their monthly payments during one term may not be permitted to use the Plan in subsequent terms.   If you would like to enroll or cancel enrollment, please call (617) 495-2739 and a Student Receivables representative can help you.

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If a payment is returned by the bank, it is submitted for payment a second time.  If after the second attempt the payment is returned again, then the student account is subject to a $50 returned check fee.  If another payment is returned by the bank after two attempts to collect the funds, then the fee is increased to $75.  Multiple returned payments may result in the University requiring future payments by certified or bank check.

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Anticipated financial aid is based on your financial aid award for the term, less any actual financial aid amounts already credited to your account. As actual financial aid is credited, the provisional anticipated aid is reduced. Anticipated aid may also be adjusted if your award changes or if you do not follow University or Federal policies. You are responsible for paying any amount due on your account that is not covered by ACTUAL credits.

Attention G.S.A.S. students: If you wish to have credits from anticipated payroll deductions (from teaching fellowships or research assistantships) applied to your account, you must complete a Payroll Deduction Form at the G.S.A.S. Financial Aid Office.

Attention Law students (J.D. only): Anticipated grant awards are finalized when your Summer Resource and Expense Update Form is reviewed in the fall. A change in your anticipated summer earnings or accumulated assets may cause your anticipated grant to change.

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Overpayments, loans, or grants may result in a credit balance on your account. If you are eligible for a refund, please use the SRO Refund Contact Calculator under "Refunds and Stipend Processing" to find out whom to contact to authorize your request.

All refund requests made to the Student Receivables Office must be made by the student from the student’s official Harvard email address or by a signed letter from the student mailed to 953 Holyoke Center.  The request must include the amount to be refunded, the payee for the check and the payee’s address.  It should also include whether the check will be picked up at 953 Holyoke Center by the student or mailed to the payee. 

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For information on insurance benefits and the online insurance waiver forms, please consult the Harvard University Health Services website. Waivers for health insurace must be submitted every year. The deadline to submit an online waiver for the fall 2009 semester or the entire 2009-2010 academic year is September 30, 2009. The deadline for the spring 2010 semester is February 28, 2010.

Family Insurance
Family insurance is also available at additional cost through the University. For information, click here or contact Harvard University Health Services, Member Services department at (617) 495-2008.

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If you are a College student, your bill may include the following fees:

Student Services Fee
The Student Service fee covers the cost of the House system and for 1st-year students, the Freshman Dean's Office functions.  The House system is an administrative and educational arrangement that provides independent centers of tutorial, social, advising, and record keeping functions. Specific expenses are the House office, library, tutorial, and social program costs. It also covers security costs in the Houses and related building expenses for all functions.  The Student Services Fee is mandatory for all College students, including those who do not live on campus.

Undergraduate Council Fee
The Undergraduate Council is comprised of about 50 elected members of Harvard College. It serves as an advocate for student concerns to the Administration and provides the majority of funding for over 370 student organizations at Harvard College. You can read more about the UC at http://uc.fas.harvard.edu/. The Undergraduate Council fee of $75 added to all College students' bills is used to fund student groups and support the activities of the Undergraduate Council. In order to waive the UGC fee, please write a letter and deliver or mail it no later than 9/30/09 to:

Harvard University Student Receivables Office
Holyoke 953
1350 Massachusetts Avenue
Cambridge, MA  02138

Include your full name, Harvard ID, and reason for opting out. All requests will be honored. Students charged the UGC fee in the spring semester should contact the Student Receivables office at 617-495-2739 by 2/28/10 in order to waive the fee.

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The Student Receivables Office can answer most questions about your bill. If you have a question about a specific amount you have been charged you may need to call the office from which the charge originated, for example, if you are disputing the amount of a library fine, you will need to contact the library directly. The following list of frequently called numbers may be helpful. If you are unsure of the department, call the Student Receivables Office (617) 495-2739, and we will direct you to the appropriate office. You may also contact our office by email at student_billing@harvard.edu.

Billing Offices

College Dining Service	(617) 495-2710
College Housing	(617) 495-1942
I.D. Card Office	(617) 495-3322
Harvard Real Estate Services	(617) 495-1612
Health Insurance	(617) 495-2008
Student Loan Office	(617) 495-3782
Parking Office	(617) 495-3772
Pharmacy	(617) 495-9182

Libraries	Cabot	(617) 495-5355
	Countway	(617) 432-4536
	Gutman	(617) 495-3423
	Hilles	(617) 495-8728
	Lamont	(617) 495-2452
	Littauer	(617) 496-3495
	Widener	(617) 496-3015

School	Financial Aid Questions	Tuition & Fee Questions
A.R.T. Institue	(617) 495-2668	(617) 495-2668
Business MBA	(617) 495-6640	(617) 384-5936
Business DBA	(617) 496-0479	(617) 496-0479
College	(617) 495-1581	(617) 495-4655
Dental	(617) 432-1527	(617) 432-1527
Design	(617) 495-5454	(617) 495-5154
Divinity	(617) 495-5772	(617) 495-4783
Education	(617) 495-3416	(617) 495-3419
GSAS	(617) 495-5396	(617) 495-1519
GSAS Special Students	(617) 495-5392	(617) 495-5392
Government	(617) 495-1152	(617) 495-1150
Law	(617) 495-4606	(617) 495-4612
Law Grad Program	(617) 496-8214	(617) 496-8214
Medical	(617) 432-1575	(617) 432-1515
Public Health	(617) 432-1867	(617) 432-1867

(Connect to Schools' web pages for registration dates, tuition and fees, etc.)

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